Customer service is super important for making customers happy and content. Nowadays, these best AI tools for customer service are changing the game in customer support. They give quick and personalized solutions, making it easier for businesses to help their customers and solve problems faster.
Best AI Tools For Customer Service
Today we have listed 22 Best AI Tools For Customer Service in 9 different categories and in the end we have also made a comparison table so you can choose the best AI Tool that meets your requirements.
Chatbots
Chatbots are like helpful computer buddies that can talk to people. They’re often used in customer service to answer common questions, fix easy problems, and offer support.
Best AI Tools For Customer Service: Chatbots
- Amazon Lex
2. Dialogflow
3. Rasa
Natural language processing (NLP)
NLP, which stands for Natural Language Processing, is a part of computer science that focuses on how computers and humans talk to each other using regular languages. In customer service, NLP helps to understand customer questions, figure out their feelings, and create responses that suit them personally.
Best AI Tools For Customer Service: NPL
- IBM Watson
2. Google Cloud Natural Language
3. Microsoft Azure Cognitive Services.
Machine learning (ML)
ML, short for Machine Learning, is a special kind of artificial intelligence that lets computers learn on their own, without someone telling them exactly what to do. In customer service, ML helps predict what customers might do, gives personalized suggestions, and makes chatbots even better at their job.
Best AI Tools For Customer Service: ML
- TensorFlow
2. scikit-learn
3. H2O.ai
Sentiment analysis
Sentiment analysis is like figuring out the feelings hidden in a text. It helps in customer service to know how customers feel about a product or service.
Best AI Tools For Customer Service: Sentiment Analysis Tools
- Google Cloud Natural Language
2. IBM Watson
3. TextBlob
Knowledge bases
Sentiment analysis is like discovering the emotions hidden within a piece of writing. It’s used in customer service to understand how customers feel about a product or service.
Best AI Tools For Customer Service: Knowledge bases
- Google Cloud Natural Language
2. IBM Watson
3. TextBlob
Self-service portals
Self-service portals are helpful websites or apps where customers can fix their own problems without needing to talk to customer support. They usually have frequently asked questions (FAQs), knowledge bases, and step-by-step guides to troubleshoot issues.
Best AI Tools For Customer Service: Self-service portals
- Salesforce Customer Community
2. Zendesk Guide
3. Freshservice.
Virtual assistants
Virtual assistants are like super-smart helpers fueled by AI (Artificial Intelligence). They’re here to aid customers with various tasks, like setting up appointments, booking reservations, and giving customer support.
Best AI Tools For Customer Service: Virtual assistants
- Amazon Alexa
2. Google Assistant
3. Apple Siri
Data Analytics
Data analytics is like detective work for information. It involves gathering, tidying up, and studying data to discover important things hidden inside. In customer service, data analytics helps spot patterns, enhance customer happiness, and prevent customers from leaving. Some widely used data analytics tools are Google Analytics, Tableau, and Power BI.
Best AI Tools For Customer Service: Data Analytics
- Google Analytics
2. Tableau
3. Power BI
Chat transcripts
Chat transcripts are like written records of chats between customers and customer service agents. These records are valuable because they help in teaching chatbots, making customers happier, and finding ways to get even better.
Best AI Tools For Customer Service: Chat Transcripts
- Intercom
2. Zendesk
3. Salesforce Live Agent.
| Tool | Suitable for | Free Version Available? |
|---|---|---|
| Amazon Lex | Small Business, Medium Business | Available |
| Dialogflow | Small Business, Medium Business | Available |
| Rasa | Small Business, Medium Business | Available |
| IBM Watson | Small Business, Medium Business | Free Trial Only |
| Google Cloud Natural Language | Small Business, Medium Business | Available |
| Microsoft Azure Cognitive Services | Small Business, Medium Business | Available |
| TensorFlow | Small Business, Medium Business | Available |
| Scikit-learn | Small Business, Medium Business | Available |
| H2O.ai | Small Business, Medium Business | Available |
| TextBlob | Small Business, Medium Business | Available |
| Salesforce Customer Community | Small Business, Medium Business | Free Trial Only |
| Zendesk Guide | Small Business, Medium Business | Available |
| Freshservice | Small Business, Medium Business | Available |
| Amazon Alexa | Small Business, Medium Business | Available |
| Google Assistant | Small Business, Medium Business | Available |
| Apple Siri | Not available for developers | Not available for developers |
| Google Analytics | Small Business, Medium Business | Available |
| Tableau | Small Business, Medium Business | Available |
| Power BI | Small Business, Medium Business | Available |
| Intercom | Small Business, Medium Business | Free Trial Only |
| Zendesk | Small Business, Medium Business | Available |
| Salesforce Live Agent | Small Business, Medium Business | Free Trial Only |
Conclusion
As customer service continues to evolve, these best AI tools for customer service play a crucial role in providing exceptional experiences to customers. From chatbots to sentiment analysis, these AI-powered solutions empower businesses to engage with customers in a more efficient and meaningful way. By embracing the best AI tools for customer service, companies can build stronger relationships and stay ahead in today’s competitive market.
